Refund policy

1. Return & Exchange Policy 

Thank you for shopping with us. We aim to ensure your complete satisfaction with every purchase. This Return & Exchange Policy outlines the terms and conditions for returning or exchanging items, aligned with our shipping guidelines and Shopify’s best practices[superscript:5].

1.1 Eligibility for Returns & Exchanges

  • Items must be returned within 30 calendar days from the date of delivery. Returns requested after this period will not be accepted.
  • Items must be in their original, unused, and undamaged condition, with all original packaging and tags intact. We reserve the right to refuse returns that do not meet these criteria.
  • Final sale items (if applicable) are non-returnable and non-exchangeable. Such items will be clearly marked on the product page.
  • Damaged, defective, or incorrect items (sent by our error) are eligible for free return, exchange, or full refund, as detailed in Section 1.4.

1.2 Return Process

  1. To initiate a return or exchange, please contact our support team at [Your Email Here] within the eligible period, providing your order number, item details, and reason for the return/exchange.
  2. Our support team will respond within 1–2 business days with a return authorization (RA) number and detailed return instructions, including the return shipping address.
  3. Package the item securely, include the RA number inside the package, and ship it back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).
  4. We recommend keeping the return tracking number for your reference, as we are not responsible for lost or damaged return packages.

1.3 Refund Processing

  • Once we receive and inspect your returned item (typically within 3–5 business days of delivery to our warehouse), we will process your refund or exchange.
  • Refunds will be issued to the original payment method used for the purchase. Please allow 5–7 business days for the refund to reflect in your account, as processing times vary by payment provider.
  • Shipping fees (original or return) are non-refundable unless the return is due to our error.

1.4 Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please contact our support team within 48 hours of delivery (as noted in our shipping guidelines) with clear photos of the item and packaging. We will cover all return shipping costs and offer one of the following solutions:
  • A full refund to your original payment method;
  • A free exchange for the same item (if available);
  • A store credit for the full value of the item (upon request).